REFUND & RETURN POLICY – GOATDG

Your Satisfaction, Our Mission

At GoatDG, every single product is custom-made specifically for you. We take immense pride in our craftsmanship and stand behind every stitch. If something isn’t quite right, we are here to make it right. Your peace of mind is our top priority.

1. The Fast-Track Window (Amendments & Cancellations)

Because we move quickly to get your orders into production, we offer a 12-hour grace period from the moment of purchase.

  • Within 12 Hours: We can modify your size, color, or shipping address at no extra cost.

  • After 12 Hours: Your order is officially in the hands of our artisans. At this stage, the order is locked in and cannot be modified or canceled.

πŸ’‘ Pro Tip: Please double-check our Size Guides before checking out. Since every item is printed just for you, we cannot offer replacements for incorrect size or style choices made by the buyer.

2. Our Quality Guarantee (Hassle-Free Replacements)

Every item undergoes a rigorous quality check before leaving our Elizabeth, NJ studio. However, if your order arrives with any of the following issues, we will send a replacement at no cost to you:

  • Print Errors: Blurry, off-center, or incorrect designs.

  • Damaged Goods: Items torn, stained, or damaged during transit.

  • Order Mismatch: Receiving the wrong item, size, or color compared to your original order.

How to claim: Simply email [email protected] with your order number and a clear photo of the issue. In most cases, you won’t even need to send the faulty item back!

3. Transparent Refund Policy

If a replacement isn’t what you’re looking for, we offer fair refund solutions:

  • Full Refunds: Issued for duplicate orders or items not received within 30 days (excluding delays caused by incorrect addresses).

  • Processing: Approved refunds are credited back to your original payment method.

  • Timeline: Once approved, please allow 3–5 business days for the credit to appear in your account.

4. How to Return an Item

Should our support team request a physical return:

  • Window: Items must be shipped back within 30 days of delivery.

  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags intact.

  • Shipping: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

5. Lost or Undeliverable Orders

  • Lost in Transit: If tracking confirms your order is lost, we will ship a replacement immediately at our expense.

  • Incorrect Address: GoatDG is not responsible for failed deliveries due to incorrect addresses provided during checkout. Please reach out to us instantly if you spot an error in your info!

πŸ“ Get in Touch

Questions about a return or exchange? Our dedicated support team is ready to assist you:

πŸ“Œ Why Shop With GoatDG?

  • βœ… Quality First: Rigorous inspection on every custom order.

  • βœ… Secure Payments: Your data is always encrypted and safe.

  • βœ… Dedicated Support: Real people here to help you, every step of the way.

Thank you for choosing GoatDG! We appreciate your trust in our craft. 😊