REFUND & RETURN POLICY – ZEKKIU

Your Satisfaction Matters

At Zekkiu, every product is made specifically for you. We take pride in our work and stand behind every piece we send out. If something isn’t right, we’re here to make it right.

1. Order Changes & Cancellations (12-Hour Window)

Because we move quickly to get your order into production, we offer a 12-hour window from the time of purchase.

  • Within 12 Hours: We can change your size, color, or shipping address, or cancel your order, at no extra cost.
  • After 12 Hours: Your order has entered production and can no longer be changed or canceled.

πŸ’‘ Tip: Please check our Size Guide before checking out. Since every item is made just for you, we cannot offer replacements or refunds for incorrect size or style choices made by the buyer.

2. Our Quality Guarantee (Free Replacements)

Every item goes through a quality check before it ships. If your order arrives with any of the following issues, we’ll send you a replacement at no cost:

  • Print Errors: Blurry, off-center, or incorrect designs.
  • Damaged Items: Items that are torn, stained, or damaged during shipping.
  • Wrong Order: You received the wrong item, size, or color compared to what you ordered.

How to make a claim: Email [email protected] with your order number and a clear photo of the issue. In most cases, you won’t even need to send the item back!

3. Refunds

If a replacement isn’t the right solution for you, we offer fair refund options:

  • Full Refunds: Available for duplicate orders, or for orders not received within 30 days of shipment (excluding delays caused by an incorrect address).
  • Payment Method: Approved refunds are credited back to your original payment method.
  • Timeline: Once approved, please allow 3–5 business days for the refund to appear in your account. Timing may vary depending on your bank or card provider.

4. Returning an Item

If our support team asks you to return an item:

  • Return Window: Items must be shipped back within 30 days of delivery.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to our error. Original shipping fees are non-refundable.

5. Lost or Undeliverable Orders

  • Lost in Transit: If tracking confirms your order has been lost, we’ll send a replacement at no extra cost.
  • Incorrect Address: Zekkiu is not responsible for failed deliveries caused by an incorrect address entered at checkout. If you notice a mistake, please contact us right away!

πŸ“ Get in Touch

Questions about a return, refund, or replacement? Our support team is happy to help:

πŸ“Œ Why Shop With Zekkiu?

  • βœ… Quality First: Every made-to-order item is checked before it ships.
  • βœ… Secure Payments: Your data is always encrypted and protected.
  • βœ… Real Support: Real people ready to help you every step of the way.

Thank you for choosing Zekkiu! We truly appreciate your trust. 😊